FAQ
pk's All Questions Answered Here
The most frequently asked questions from players in Bangladesh about casino games, account management, security, the mobile app and deposits have been compiled on this one page. Browse the sections below to find your question.
This detailed FAQ page has been put together to make your experience at pk straightforward and clear. Everything from casino game rules to depositing via bKash or Nagad, using the mobile app, and account security is organised into five separate sections. Whether you are new to pk casino or have been playing for a long time, this page will be useful. For more detailed rules, you can also visit the Terms and Conditions page. Please play responsibly in line with our 21+ age policy.
Browse Questions by Category
Casino and Table Games
Baccarat has two sides — Player and Banker. You bet on which side's hand total will be closest to 9. If a card value is 10 or more, only the last digit counts. For example, 7 + 8 = 15 means the hand value is 5. pk's
HRG Live section offers live Baccarat with Bangla-speaking dealers.
You can also bet on a Tie, though experienced players usually stick to Player or Banker.
pk's live casino section runs smoothly on both mobile browsers and the app.
A stable 4G or Wi-Fi connection is recommended, as live streams use more video data.
Update your phone's browser if it is outdated. Evolution and Pragmatic Play Live tables generally support HD streaming,
but will automatically reduce resolution on a slow connection to keep the stream going.
Each live table has its own bet limits, clearly shown before you enter the table lobby.
At pk, regular tables offer lower limits for players on a smaller budget, while high-roller tables allow larger bets.
Check the bet range before choosing a table. For more exclusive offers,
it is worth looking into the benefits of the pk VIP program.
Teen Patti is a popular three-card game from South Asia — you build the best hand from three cards.
The rules are simple and beginners can pick it up quickly. Andar Bahar is even simpler: one card is placed in the middle and
you bet on whether the next matching card will fall on the Andar (left) or Bahar (right) side.
pk has Teen Patti tables from JILI and Ezugi, and each one is easy to navigate in Bangla.
pk's live casino section offers Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, Dragon Tiger and several other table games. You'll find tables from multiple studios including Evolution, Pragmatic Play Live, Ezugi and SA Gaming all in one place. Every table lets you interact directly with the dealer, creating a real casino atmosphere from home.
Security & Privacy
Use at least 12 characters — a mix of uppercase letters, lowercase letters, numbers and special characters (such as @, #, !). Do not use your date of birth, mobile number or name as a password. Use a different password for each site. Do not share your pk account password with anyone. Changing your password once a month helps keep your account secure.
Always check that the address bar shows https://pk-casino.cam. Addresses that look similar but differ slightly (such as pk-casin0.cam or pkcasino.net) may be fake sites. Do not click links in suspicious emails or social media posts; type the address directly into your browser. pk will never ask for your password or OTP over WhatsApp.
First, go to the pk Login page and change your password. Then contact pk's 24/7 live chat or email, and provide details of the timeframe and any transactions involved. The support team will investigate and may temporarily suspend the account if needed. If you have used the same password on any other sites, change those as well.
Yes. pk uses SSL encryption, which means all data exchanged between your browser and the server is encrypted. Payment information is stored with additional security. You can find full details on how your data is collected, stored and used on the Privacy Policy page.
Member Account
The most common reason is a difference in uppercase or lowercase letters in the username or password. Browser autofill filling in an old password can also cause this. If Caps Lock is on, turn it off. After several failed attempts your account may be temporarily locked — contact pk support in that case. You can also use the password reset option on the pk Login page.
Click the "Forgot password?" link on the pk login page. An OTP will be sent to your registered mobile number or email. After verifying the OTP, set a new, strong password. The whole process usually takes just a few minutes. If you do not receive the OTP, check your spam folder or contact pk support.
When you log in from a new device, pk may send an OTP for security purposes. This extra step protects your account from unauthorised access. Keep your registered mobile number active so you can receive OTPs without issues. Avoid logging in over public Wi-Fi.
No. Under pk's rules, each player may hold only one account. Creating multiple accounts may result in all of them being closed and any balance being cancelled. If you cannot access a previous account, contact pk support rather than opening a new one. Read the Terms & Conditions for full details.
Mobile Usage
Yes, pk is available for both Android (APK) and iOS. The app is available through official channels; visit the pk App page for details. Do not download the APK from any third-party site — doing so carries security risks. All games and payment options are available once you log in through the official app.
On Android, open pk-casino.cam in Chrome, tap the three-dot menu (⋮) at the top and select "Add to Home screen". On iPhone, open the site in Safari, tap the share icon and choose "Add to Home Screen". This creates a shortcut icon that works just like an app.
On Android Chrome, go to Settings → Privacy and security → Clear browsing data, check "Cached images and files" and tap Clear data. On iPhone Safari, go to Settings → Safari → Clear History and Website Data. If you use the pk app, clear the app's data and cache from your phone's Settings. Clearing the cache removes old files so the site loads fresh data next time.
If you lose connection during a slot game, the round in progress is saved on the server. When the connection is restored and you reopen the game, it will usually resume from that round. In live casino, if your connection drops after a bet has already been confirmed for the current round, it will be settled according to the game rules. Contact pk support for anything left unresolved.
To install an APK outside the Google Play Store on Android, you need to allow "Unknown sources" once. Go to Settings → Apps → Special App Access → Install unknown apps and grant permission to Chrome or your file manager. Once installation is complete, turn this setting off again for security. Visit the pk APK page to learn more about the APK from the official source.
How to Deposit
pk does not charge any fee on deposits. However, your bank or mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their own transaction fees according to their own terms. Check your provider's fee structure before choosing an amount and method.
The minimum deposit at pk is ৳100 — by any payment method. This limit is the same for all sections including Slots. After ৳100 is added to your account, you can start placing bets on your chosen games. There is also an opportunity to receive a 100% bonus on your first deposit (up to ৳20,000).
Deposits are usually credited within a few minutes. If yours has not arrived after 15–20 minutes, note down the transaction reference number from bKash or Nagad. Then contact pk's 24/7 live chat with the reference number and deposit amount to get help. Occasional delays can also occur due to technical issues on the payment provider's end.
Log in to pk, go to the deposit section and select bKash. Send money to the designated payment number using the bKash app or *247#. Once the transaction is successful, you will receive a transaction ID in a confirmation SMS from bKash. Return to the pk page and confirm your deposit using that ID. You can start from a minimum of ৳100.
At pk you can deposit using bKash, Nagad, Rocket, Upay and bank transfer. For larger amounts, bank transfer is possible through Sonali Bank, Dutch-Bangla Bank or other major banks. The minimum deposit of ৳100 applies to every method.
Still have questions? Contact us directly
If you cannot find your answer in this FAQ, pk's support team is available seven days a week, 24 hours a day, in both Bengali and English. You can also contact support for guidance on Responsible Gaming.
24/7 Live Chat
Log in to the site or app and you will find the live chat icon in the corner of the screen. You can usually expect a response within a few minutes.
Email Support
For detailed issues, write to us by email: [email protected]