pk's Privacy Policy
We are fully transparent about how the information you share with us — from registering at pk to playing games — is collected, where it is used, and how securely it is stored.
Introduction and Scope of Application
pk is an online entertainment platform operated for users in Bangladesh. This privacy policy explains how personal information collected through pk's website and related services is used and protected.
By using our services, you are considered to have agreed to the terms of this policy. Full terms governing general use of our services are provided separately on our Terms and Conditions page. This privacy policy is a supplement to that document.
This policy applies to all users of pk — both registered members and unregistered visitors. If you are under 21 years of age, you are prohibited from using any pk service or providing personal information.
What Information We Collect
pk collects user information at various stages. The categories of information collected are described in detail below:
2.1 Registration and Identity Verification Information
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for account verification)
- User-created username and password (stored in encrypted form)
2.2 Financial Transaction Information
- Deposit and withdrawal history
- Type of payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
- Transaction time, amount, and reference number
We do not store complete PINs or passwords for any bank card or mobile wallet. Payment processing is handled through secure third-party gateways.
2.3 Technical and Usage Information
- IP address and device type
- Browser name and version
- Session duration and login history
- Gaming history, bet amounts, and related activity
- Browsing preferences collected via cookies and local storage
Purpose of Data Collection
pk uses user information only for specific, legitimate purposes. The table below outlines the main reasons information is used:
| Purpose of Use | Relevant Data Category |
|---|---|
| Account creation and management | Registration information, identity verification |
| Processing deposits and withdrawals | Financial transaction information |
| Detecting and preventing fraudulent activity | Login history, IP address, financial information |
| Providing customer support | Contact and account-related information |
| Managing bonuses and promotional offers | Gaming history, transaction information |
| Responsible gaming monitoring | Gaming history, session duration |
| Service improvement and analysis | Technical and usage information |
| Fulfilling legal obligations | Identity verification, financial information |
Data Sharing with Third Parties
pk never sells your personal information or transfers it to third parties for advertising purposes. However, limited data sharing may occur in the following cases for operational purposes:
4.1 Service Provider Partners
Only the minimum information necessary is shared with selected technology partners for payment processing, cybersecurity analysis, game software provision, and customer service management. These partners are contractually bound to uphold pk's privacy standards.
4.2 Legal Obligations
Where disclosure of information is required under a competent court order, a lawful request from an investigating authority, or legal regulations relating to anti-money laundering, pk will act in compliance with the law.
4.3 Business Changes
In the event of a structural business change (such as a merger or acquisition), user data may be transferred to the new entity. In such cases, we will notify users in advance.
Cookies and Tracking Technology
The pk website uses cookies and similar technologies. These help maintain session continuity, save user preferences, and analyze site performance.
5.1 Essential Cookies
These cookies are essential for managing login sessions and security verification. Disabling them will disrupt core site functionality.
5.2 Analytics Cookies
These cookies are used to understand site usage patterns. The data collected is aggregated and anonymous — no individual can be identified.
5.3 Cookie Controls
You can choose to accept or reject cookies through your browser settings. However, disabling essential cookies may cause login or payment features to not function properly.
Data Protection and Security Measures
Multiple industry-standard technologies and processes are applied to protect information stored at pk:
- Data in transit is secured through SSL encryption
- Sensitive information (passwords, payment details) is stored in encrypted form
- Firewalls and intrusion detection systems are active to prevent unauthorized access
- Internal staff access to data is role-based and restricted to specific approvals
- Regular security reviews and technical audits are conducted
Data Retention Period
pk retains user information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law.
- Information for active accounts is retained for the entire duration the account remains active.
- Records of financial transactions are kept for a defined period after account closure or deletion due to legal obligations.
- Information for inactive accounts is regularly reviewed and deleted or anonymised after a specified period of inactivity.
User Rights
Every registered member of pk has the following rights regarding their own information:
8.1 Right to Access
You may at any time request to view your personal information stored at pk through our customer support.
8.2 Right to Correction
If your profile contains incorrect or incomplete information, contact the support team to request a correction. Identity verification may be required in some cases.
8.3 Right to Deletion
Where there is no legal obligation to retain it, you may request deletion of your account and associated information. Our team will process this request within the defined timeframe.
8.4 Objection to Processing
Contact our support team to stop receiving direct marketing communications or to object to the processing of your information for specific purposes.
Our Responsible Gaming page contains details of additional rights relating to setting game limits, self-exclusion, and account breaks.
Protection of Minors
pk is for individuals aged 21 and above only. We do not knowingly collect any information from persons under 21. Age verification is mandatory during the registration process.
If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.
External Links and Third-Party Services
Content from game software providers (such as PG Soft, Pragmatic Play, JILI, Evolution, etc.) is served on the pk platform. These third-party software providers follow their own privacy policies, and only information necessary for operating the games is shared with them.
pk is connected to bKash, Nagad, Rocket, Upay, and bank transfer services for payment processing. These services have their own privacy policies applicable to their respective platforms.
International Data Transfer
Due to server infrastructure and technology partnerships, user data may in some cases be processed or stored outside Bangladesh. Such transfers occur only when appropriate data protection measures are in place.
Contact and Complaint Resolution
For any questions about this privacy policy, requests to exercise data rights, or complaints, please contact our support team:
- Live Chat: Active 24/7, in Bengali and English
- Email: [email protected]
We generally respond to requests within business days. More complex matters may require additional time — in such cases, we will keep you informed of the progress.
Visit our About Us page to learn more about us. Read the FAQ section for answers to common questions.