For ages 21 and above

Play responsibly, stay safe

Entertainment at pk is not just about playing — it is about knowing your limits, thinking of your family, and making informed decisions. On this page you will learn how to enjoy gaming in a safe and controlled way.

Safe Gaming 24/7 Support Self-Exclusion Option
All casino and betting activities at pk are strictly for individuals aged 21+ . Account registration by minors is strictly prohibited.

What does responsible gaming mean?

Online gaming is a form of entertainment — just like watching a film or reading a book. But like any entertainment, it is important to stay within healthy limits. pk believes the enjoyment of playing is complete only when it does not cause financial strain or mental distress.

Responsible gaming means setting a fixed budget before you play, respecting time limits, and not placing more bets out of frustration after a loss. pk's Terms and Conditions page provides full details of our gaming policy for users, which all members should read.

Remember, a win is never guaranteed. Before placing any bet, ask yourself — if I lose this money, will it cause problems in my daily life? If the answer is yes, taking a break is the right decision.

Our FAQ page has answers to more questions about responsible gaming. You can also visit our About Us page to learn about pk's values and commitments.

Tools for setting your own limits

pk provides these features to help you stay in control of your gaming.

Deposit Limit

Set a maximum amount you can deposit per day, week, or month. Once set, this limit takes effect immediately.

Deposit Control

Session Time Limit

Set a time limit on how long you play in one session. When the set time is up, pk will automatically alert you or end the session.

Time Management

Self-Exclusion

Block yourself from accessing your account entirely for a set period — from 7 days up to 6 months. You will not be able to log in during this time.

Temporary Break

Permanent Closure

If you feel you need to stop gaming entirely, you can contact the pk support team to permanently deactivate your account.

Permanent Break

Loss Limit

Once you reach a set loss amount, betting will automatically stop for the rest of that day. This reduces the chance of larger losses.

Loss Control

Talk to Support

Contact the pk support team at any time via live chat or email. They are ready to assist in both Bengali and English.

24/7 Support

Warning signs

If any of the following apply to you, it is important to take a break and seek support.

You keep depositing more money beyond your budget.

You are placing more bets trying to recover money you have lost.

You are hiding your gaming from family or friends.

You feel restless or irritable without gaming, or find it hard to concentrate.

You are neglecting daily tasks, studies, or work responsibilities.

You are borrowing money or using funds set aside for essential expenses to play.

You see gaming as the only way to deal with stress or anxiety.

Check yourself

Ask yourself these questions once a week — honest answers will help you make the right decisions.

Did I stay within my set budget this week?
Was I able to stop playing even after a loss?
Is gaming affecting my sleep or eating routine?
Am I choosing gaming over spending time with family or loved ones?
Is gaming bringing enjoyment to my life or adding stress?

If most of your answers are negative, contact the pk support team or activate self-exclusion.

Where to get help?

You do not have to face gaming problems alone — support is available in many forms, from people close to you to professional advice.

pk Support Team

Request self-exclusion or limit settings at any time through pk's 24/7 live chat and email support. Support is available in Bengali.

Family and Friends

If you have any concerns about your gaming, speak openly with a trusted family member or friend. They can help point you in the right direction.

Professional Counseling

Seek professional help from a mental health specialist or counselor. Counselors trained in online gaming issues provide assistance in full confidence.

Self-Help Strategies

Keep a gaming diary, find alternative hobbies, exercise regularly, and build a habit of gaming only at fixed times.

pk's commitment

As an entertainment platform, pk places the wellbeing and safety of our users above all else. We believe that building a healthy gaming environment over the long term is our core responsibility.

For this reason, we have made tools such as self-exclusion, deposit limits, and session time limits available on all member accounts. If anyone wishes to use these tools, our support team will assist them right away.

pk never allows minors to register or play. If anyone under 21 attempts to open an account, it is rejected during verification.

Under our Privacy Policy, your personal information and gaming history are fully protected and are never shared with third parties without your consent.

pk Support is with you

Whatever the issue, whenever you need us, our support team is here for you.

Live Chat 24 hours a day, 7 days a week — support available in both Bengali and English.
Email Support [email protected] — send your self-exclusion request or any other query by email.
Confidentiality Assured All your requests and conversations remain completely confidential.

Questions about responsible gaming

Find answers to frequently asked questions all in one place.

Contact the pk support team via live chat or email and request self-exclusion. Let them know your preferred duration — from 7 days up to 6 months. Once the request is received, it will be activated promptly.

Lowering the limit takes effect immediately. However, increasing the limit requires a waiting period — this ensures no one raises their limit on impulse. The support team can give you full details.

Start by trying to understand the situation and talk to them with empathy, without anger or judgment. Encourage them to seek help from a professional counselor. The pk support team can also offer guidance in such situations.

Yes. Age is verified during account registration, and no one under 21 can sign up. Additionally, ID verification may be requested for accounts that appear suspicious.

Your balance remains safe while self-exclusion is active. You can request a withdrawal after the exclusion period ends or by contacting the support team. Reach out to the support team for full details.

Yes, excessive or uncontrolled gaming can develop into addictive behaviour. However, it is entirely preventable and can be overcome with the right support. Staying aware of your own gaming habits is the most important step.

Learn More

Terms and Conditions

Full details of pk's membership, bonuses, and gaming policy.

Privacy Policy

How your personal information is stored and protected.

FAQ

Answers to common questions about accounts, payments, and gaming.

About Us

Who pk is, what we stand for, and our commitment to our members.